Vic’s Glass Service Ltd., operating as VGS Group (“VGS Group,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, communicate with us, or choose to receive text messages.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, phone number, and the information you include in an inquiry;
- Project or property details you provide, such as a location, measurements, service needs, and preferred timing;
- Photos, drawings, or other files you choose to upload or send us;
- Records of our communications with you, including inquiries, responses, and text message history;
- Your text messaging consent, preferences, and opt-out records; and
- Basic technical information generated when you use our website, such as your IP address, browser information, and information needed to operate and secure the site.
Please avoid including sensitive personal information in an inquiry or photo unless it is necessary for us to respond.
How we use information
We use personal information to:
- Respond to inquiries and communicate with you;
- Assess your project or service needs, prepare estimates, schedule work, and provide products and services;
- Review photos or files you submit so we can understand the work requested;
- Send job-related communications, including appointment and technician arrival updates, billing notices, and follow-up surveys, where appropriate;
- Send promotional email or text messages where we have the consent required for those messages;
- Maintain business and consent records, address concerns, and meet legal obligations; and
- Operate, maintain, and protect our website and systems.
Submitting a contact form does not give VGS Group permission to use your uploaded photos in advertising or a public portfolio. We would seek separate permission before using an identifiable customer-submitted photo for that purpose.
Text messaging and your privacy
If you choose to opt in to text messages from VGS Group, we may send you texts about your inquiries and jobs, including appointment confirmations and reminders, technician arrival updates, billing notices, and job completion surveys. We may also send promotional texts about our products, services, and offers. Consent to receive texts is optional and is not a condition of submitting an inquiry or purchasing a product or service.
We use your mobile phone number, text messaging consent and preferences, and message records to deliver texts, respond to you, manage your preferences, and maintain records of consent and opt-out requests.
You may withdraw your consent to receive texts by replying STOP to a text from VGS Group or by contacting us. Reply HELP for assistance, call 613-395-5023, or email info@vgsgroup.ca. Message frequency varies, and message and data rates may apply. For further details, see our SMS Terms & Conditions.
When we share information
We do not sell your personal information. We do not share your mobile phone number or text messaging consent information with third parties for their marketing purposes.
We may share information with people and organizations that help us respond to inquiries and carry out our work. Depending on the circumstances, these may include website and form providers, business software and messaging providers, payment providers, suppliers, technicians, and subcontractors. We limit the information shared to what is reasonably needed for the relevant work or service.
We may also disclose information where required or permitted by law, or with your consent.
Where information is processed
We use service providers to operate our website and business systems. Some providers may store or process personal information outside Canada, including in the United States. Information processed in another country may be subject to that country’s laws. VGS Group remains responsible for personal information under its control and uses appropriate measures when engaging service providers.
How long we keep information
We maintain customer information and job records so we can provide ongoing service, refer to past work, respond to warranty or billing questions, and meet applicable legal and recordkeeping requirements. These records may be kept for many years. We review the information we hold and delete or make it anonymous when it is no longer needed for these purposes.
We keep records of text messaging consent and opt-out requests as needed to manage preferences and demonstrate compliance. Opting out of texts does not automatically delete a customer or job record; you may contact us to ask about the information we hold and request deletion where applicable.
Safeguards
We use administrative, technical, and physical measures appropriate to the information we hold to protect it against unauthorized access, use, disclosure, loss, or theft. No website or electronic transmission is completely secure.
Your choices and privacy requests
You may contact us to ask what personal information we hold about you, request access to it, ask us to correct inaccurate information, withdraw consent where applicable, or ask us to delete information we no longer need to retain. Some requests may be subject to legal or practical limits. We may need to verify your identity before responding.
You can also contact us with a question or concern about how we handle personal information.
Contact us
For privacy questions or requests, contact:
VGS Group (Vic’s Glass Service Ltd.)
469 Ridge Road, Stirling, ON, K0K 3E0
Email: info@vgsgroup.ca
Phone: 613-395-5023